Overview:
The user loads some material that uses a shared resource. The resources are not working on an iPad.
Root Cause:
The system automatically creates a folder which links to the shared content in the zip file. Note the limitations when creating a zip file.
Solution:
There are limitations when creating a zip file:
- Content creators should use a standard structure to put the materials into the correct folder. The contents of the zip file are unzipped directly into a folder with the same name as the zip file name.
- The zip file should not have a folder inside of it with the same name as the zip file.
- The shared resources can be referenced at this path: ./shared/<folder structure inside the zip>.
- Zip files for content which refer to a shared resource key message should not have a 'shared' folder inside of it. It is overwritten by the symlink to the shared resource.
To correct this problem, compress the folder directly.
Example:
The shared resource is: cholecap_shared_resources.zip\css
The shared resource zip file and its contents are shown below:
cholecap_shared_resources.zip
images (folder)
cholecap_logo.jpg
js (folder)
veeva_javascript_library_v3.2.js
css (folder)
base.css
This is an example of how to reference the shared resource from a code editor:
<image src="./shared/images/cholecap_logo.jpg">
<script src="./shared/js/veeva_javascript_library_v3.2.js" type="text/javascript"></script>
<link href="./shared/css/base.css" rel="stylesheet" type="text/css">
Related Documentation:
CRM documentation: HTML5 Content Creation
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.
Thank you