How to send all emails to a specific email address instead of the Account email in CRM?
To test both Staging and Production environments without accidentally sending emails to live Account email addresses, ensure the following:
- From Approved Email Settings, locate the Approved Email Test Email Address. This is an org-level override to support Sandbox testing. When an email address value is present, all Approved Emails generated are sent to this address. This overrides the value set in Sent_Email_vod.Account_Email_vod.
- SFDC users that act as Approved Email Content Administrators should have User.Approved_Email_Admin_vod Boolean field set to Active. All emails from the user to all Accounts are sent to the email address in the User.Email field. A warning message confirms emails are sent to the user email address.
CRM Help Documentation: N/A