Overview:
An error message occurs: The CRM credentials are no longer valid for this integration - on the CRM Publishing tab in Vault.
Root Cause:
CRM publishing does not support a 15-digit Salesforce ID.
Solution:
The CRM Org ID field is required and must correspond to the 18-digit ID in CRM. Users need to convert the 15-digit Salesforce ID that they see in the CRM Org.
Related Documentation:
- Vault Help Documentation: Vault Help