A Data Change Request (DCR) is processed, but the task appears in the Inbox.
When the user creates a DCR task in Network, the system sets an index for each task. When large amounts of data are indexed, it sometimes causes indexing failures.
To resolve this problem:
- Identify the DCR ID. Please refer to Related Documentation about how to identify the DCR ID.
- Submit a Veeva Network Support ticket with the DCR ID.
- Network Support receives the re-index action request.
- Network Support informs the user when the re-indexing is completed.
Veeva Network Documentation: How to identify the DCR ID