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Error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY - When Uploading Survey Target records in Online CRM

  • Updated

Overview:

An error message displays when uploading Survey Target records using Data Loader:

CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY:VEEVA_BEFORE_SURVEY_TARGET_UPSERT: execution of BeforeInsert caused by: System.NullPointerException: Attempt to de-reference a null object
Trigger.VEEVA_BEFORE_SURVEY_TARGET_UPSERT: line 46, column 1.

Root Cause:

A Veeva trigger needs to find the Account information in the importing file and use this Account to create a Survey Target record.  If the survey target Account ID does not exist on Online CRM, the error message displays.

Solution:

Be sure the imported data is correct.

Related Documentation:

N/A

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