What notifications are shown in Multichannel Alerts section on the iRep home page in CRM?
Multi-channel Alerts provides two types of notifications:
- Urgent Notifications
- Occurs if the sent Email is bounced.
- Occurs if the sent Email is unsubscribed from.
- Normal Notifications
- Occurs if the most recent Activity (Email_Activity.Email_Event_Type) for a Sent Email, whose owner is the user, is: Opened, Clicked, Viewed or Downloaded.
- Occurs if there is a Multichannel Activity created for an account that lies in the user’s territory.
Note: The following activities are not in iRep Multichannel activity alerts:
CRM Help Documentation: Home page
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