When does the General Comment label display in the Key Message and Comment section of the Call Report page?
General Comment label displays on the Call Report page when one of the following is met:
- The Key Message is Active and not related to any product
- The Key Message is not a CLM message (CLM ID field on Key Message object is not populated)
- Field Level Security (FLS) of Segment field on Key Message object is not enabled
- The Segment field on the Key Message object is empty
- The Account Segmentation contains the value of the Segment field on the Key Message object