Question:

When does the General Comment label display in the Key Message and Comment section of the Call Report page?

Answer:

General Comment label displays on the Call Report page when one of the following is met:

• The Key Message is Active and not related to any product
• The Key Message is not a CLM message (CLM ID field on Key Message object is not populated)
• Field Level Security (FLS) of Segment field on Key Message object is not enabled
• The Segment field on the Key Message object is empty
• The Account Segmentation contains the value of the Segment field on the Key Message object

Related Documentation:

N/A

Thank you