Items in the Order line are not sorting according to the Sort order field on the Product Catalog.
A user has Field Level Security (FLS) for the Product_vod.Sort_Code_vod field and Mass Entry is disabled. The current Online behavior is:
- If a Product is added using the Product selector in New Order, all products display as Order lines except for Sort Code in New Order.
- If a Product is added using the Product selector in Edit mode, it is added as the last order line. After Order is saved, all products display in order according to the Sort Code or they display in Alphabetic order.
- If a product is added by typing the Product name in the default line, the Product displays as the last Order line in New Order. After Order is saved, all products display in order according to the Sort Code or in Alphabetic order.
If Mass Entry is enabled, then all the products should be sorted according to the sort code, on the order lines.
CRM Help Documentation: Components of Order Management