Question:
If the user follows the same naming convention as Veeva Message, do customized Messages get overwritten during system upgrading?
Answer:
Yes. If using the Veeva naming convention for the External ID, these messages are overwritten.
When the user clones Veeva Messages, user naming conventions, such as adding the company abbreviation to the External ID (<Category>-<Name>-<Company Abbreviation>-<Language>), makes the cloned Veeva Message active. The Veeva original message is inactive for the same language.
As long as the External IDs are different, Veeva does not overwrite them.
Related Documentation:
CRM Help Documentation: Veeva Messages
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.
Thank you