Overview:
The option Send Email is not displayed in More Actions drop down menu when creating a new Call Report.
Root Cause:
The user does not have Create access to object Sent Email (Sent_Email_vod) or does not add the Related Lists Sent Email into the Account Page Layout.
Solution:
Grant Create access on the Sent Email (Sent_Email_vod) object to the user. Be sure the Sent Email Related List is added into the Account Page Layout.
Related Documentation:
N/A
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.
Thank you