Overview:
An error occurs when synchronizing Approved Email Templates in the Approved Email Administration console: INVALID_CROSS_REFERENCE_KEY: Error Message: Record Type ID: this ID value isn't valid for the user: xxxxxxxxxxxxxxxxxx (Record Type ID).
Root Cause:
An Approved Email integration user has no access to Record Type xxxxxxxxxxxxxxxxxx (Record Type ID) for related objects.
Solution:
Determine the Record Type that belongs to a particular object through the use of workbench. Assign the Record Type for the related object to the Approved Email integration user.
Related Documentation:
N/A
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