When the user runs a Multichannel Cycle Plans Process in Online CRM from Veeva Process Administration page, the calculation for some of Multichannel Cycle Plan records fail. The following error is found from the log of the Bulk Data Load Job:
DUPLICATE_VALUE:duplicate value found: VExternal_Id_vod__c duplicates value on record with id: <Multichannel Cycle Plan id>
The field: VExternal_Id_vod__c should not be duplicated. The System sets the VExternal_Id_vod__c field in the MC_Cycle_Plan_vod__c object to prevent duplicate Cycle Plans in a single Territory for a Cycle. The value is Cycle_vod__c + __ + Territory_vod.
Do not set duplicate Cycle Plans in a single Territory for a Cycle.
CRM Help Documentation: Default Functionality for Multichannel Cycle Plans
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