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Call Objective Page Layout is Not Updating to Display Both CRM Call Objectives

  • Updated

Overview:

After selecting the checkbox for two different Call Objectives, The Call Objective page layout is not updating to display both Call Objectives.

Example:

The Test Call Objective #1 and Test Call Objective #2 check boxes are both selected within the Call Report. The Call Objective page layout for Test Call Objective #2 displays. The Test Call Objective #1 does not display.

Root Cause:

The One Click Completion field of the Test Call Objective #1 is enabled.

If One Click Completion is checked, a Call Objective can be completed by checking the box on the Call Report. The Call Objective page layout does not display within the Call Report.

Solution:

To display the Call Objective within the Call Report, de-select the One Click Completion checkbox.

Related Documentation:

CRM Help Documentation: Call Objective Types

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