Overview:
A steward merged two Health Care Organization (HCO) records which have the same address. The two addresses are expected to be merged into one address. The merging results show the winner HCO has two addresses that are the same.
Root Cause:
The address merging rule changes upon the verification status.
If the verification status is V (verified by Loqate), it verifies thoroughfare, premise number, locality, country and administrative areas. Otherwise, it looks at the address line 1, locality, country and postal code.
Note: Veeva Network uses Loqate (an address verification service) along with data steward assessment and intervention to ensure that addresses are validated effectively.
Solution:
In order to merge the two addresses into one, the premise is the two addresses should be in the same verification status.
Related Documentation:
Network Documentation: Address cleansing
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