Does the Approved Email Template support dependent tokens in CRM?
Account object has a field gender, if the gender field value is male, then show Dear Mr on the start of email, else for female, show it as Dear Mrs.
The Approved Email Template does not support dependent tokens today.
For the example above, a possible solution can be:
- The user creates a picklist field on Account - Salutation__c.
- This field is populated by the user based on the gender of the account.
- Give users the Field Level Security (FLS) on this field.
- Email Templates reference this new field. The Approved Email Template retrieves the value based on what was populated for each account.
CRM Help Documentation: Approved Email Configuration Tokens
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