Error: Insufficient access rights on cross-reference ID - When Creating CRM Medical Inquiry
The user does not have Edit access to the accounts in the territory. An account must have Edit access in order to make a Medical Inquiry against it.
- Navigate to Setup --> Manage Users --> Users.
- Search for the user.
- Open the User Detail page by clicking on the user full name.
- Scroll to the Territories section.
- Click on the Territory link.
- Click on the Edit button.
- Change Account Access to Users in this territory can view and edit accounts assigned to this territory.
- Click on the Save button.
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