Question:
How to match the Salesforce licenses between production and sandbox org in CRM?
Answer:
Procedure A. In order to transfer licenses, refresh the sandbox. A refresh re-creates the sandbox as a new copy of production. The license count is automatically updated to reflect the limit in production. Use the following steps:
- In the production org, click on Setup --> Deploy --> Sandboxes.
- Click on Refresh.
Procedure B. If the sandbox cannot be refreshed use the Match Production Licenses button. Use the following steps:
- In the sandbox org, click on Setup --> Company Profile --> Company Information.
- Click on the Match Production Licenses button.
If button Match Production Licenses is not available in the sandbox, it means that the production org is running a different Salesforce release version than the sandbox. Please raise a ticket with Veeva Support. Veeva Product Support contacts Salesforce Support to match the licenses manually.
Related Documentation:
Salesforce Documentation:
Match production and sandbox licenses without a sandbox refresh
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.
Thank you