Icons for the Custom Account Record Types are not Displaying correctly on an iPad and are only showing the generic cube icon.
The custom Record Type Name is used in the ACCOUNT_RECORD_TYPE_ICON_MAP Veeva Message.
The ACCOUNT_RECORD_TYPE_ICON_MAP Veeva Message uses the untranslated Record Type Label.
If spaces are present in the Record Type Label, they must also be present in the Veeva Message.
A Custom Record Type has the untranslated label: My Custom Type and the name: My_Custom_Type. The administrator would like this record type to show the Professional_vod icon.
ACCOUNT_RECORD_TYPE_ICON_MAP contains: Professional_vod:My Custom Type
CRM Online Help: Record Types in Accounts