Overview:
When clicking the Send to Employee button on an Advanced Coaching Report the manager is receiving an error: Insufficient Access Rights on Cross-Reference ID.
Root Cause:
The root cause of this issue is due to placement in the role hierarchy. If the manager user has a role that is the same level or falls under the end-user role in the hierarchy, this error is generated. When clicking the Send to Employee button, it changes the owner to the end-user. If the end-user is not under the manager in the role hierarchy, the children question_response_vod records cannot be created.
Solution:
The only solution for this is to ensure the manager role is higher in the role hierarchy than that of the the end-user.
Related Documentation:
N/A
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