Question:

Calls against one Account are shown well on the CRM Account Detail page.

Why are some calls not calculated in the Vinsight Reach and Frequency Report? 

Answer:

Child Calls are not calculated in the Vinsight Reach and Frequency Report.

If the value of the Is_Parent_Call_vod__c field on the Call object is 0 and the value of the Parent_Call_vod__c field on the Call object is not blank, it is considered a Child Call.

Related Documentation:

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