Question:
Calls against one Account are shown well on the CRM Account Detail page.
Why are some calls not calculated in the Vinsight Reach and Frequency Report?
Answer:
Child Calls are not calculated in the Vinsight Reach and Frequency Report.
If the value of the Is_Parent_Call_vod__c field on the Call object is 0 and the value of the Parent_Call_vod__c field on the Call object is not blank, it is considered a Child Call.
Related Documentation:
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