Skip to main content
hamburger menu Created with Sketch.
Veeva Support is participating in a two-day Kickoff session on January 26-27. Support response times may be delayed during this time, but Veeva will continue to assist our customers in a timely manner. Thank you.

Search the Knowledge Base

Can a User Dismiss Call Objective Alerts in CRM?

  • Updated

Question:

Can a user dismiss Call Objective alerts?

Answer:

The alert appears until the objective is met or it passes its due date.  Control the number of days the alert appears.

  • Set the CALL_OBJECTIVES_ALERT_THRESHOLD_DAYS_vod Veeva Setting.  This value determines the number of days before a Call Objective's due date to display an alert to the user.
Example: If this value is 14, alerts are displayed for Call Objectives beginning two weeks before the objectives are due. The value of the To_Date_vod field is used to determine the due date. The default value is 14 days.

If this value is 0, the alert appears on the day the objective is due.

If this value is blank or negative, no alerts appear.

Related Documentation:

CRM Documentation:  Call Objectives 

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.

Thank you

Powered by Zendesk