Overview:

The Account Territory Information s-control is not displaying information for some users. Other users can see the data when viewing the same account.  

Root Cause:

There are no Territory Specific Field (TSF) records matching the user's current territory for this account.  The Account_Territory_Info_vod displays TSFs corresponding to the account and the user’s territory. The fields displayed are controlled by the Page Layout of the corresponding Record Type in the TSF_vod object.  

Solution:

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