Problem:
The Rich Text in the downloaded Formatted Output file is Not displayed according to the set font.
In the Formatted Output template, the font of the Rich Text field is set to Calibri.
But in the downloaded Formatted Output file, the text font is shown as Arial.
Root Cause:
The fonts for each field are defined in the XFA template. However, the fonts get overridden in a Rich Text field in the Formatted Output file if the Rich Text defines a different font in the UI.
Solution:
Change the font in the Rich Text field of the record to Sans-serif in the UI because Sans-serif removes the font-family from the Rich Text and allows the XFA template to define the font.
Related Documentation:
Vault Help Documentation: Managing Formatted Output Templates