Question:
How Does Following an Article or Section Work on the Veeva Support Portal?
Answer:
Users may follow an article or section on the Veeva Support Portal. However, they should be aware of the Zendesk functionality that occurs.
When a section is followed, any time a new article is added to that section causes an email notification to be sent to all followers of that section. However, when an article is followed, it will not cause a notification email to be sent when the article is updated or changed.
Related Documentation:
Vault Help Documentation: N/A