Internal requests are logged when a user with an @veeva.com email address submits a ticket to CRM Operations, Vault Operations, and/or Quality Services. 

1. Log into the Veeva Support Portal.
   
   
2. Click the Tickets link.
   
   
   
   
3. Click the Create new ticket button.
   
   
   
   
4. Click the Veeva Internal tile.
   
   
5. Select the appropriate team related to your request.
   
   
6. Complete the intake form.
    
   • The Organization field is auto-populated with Veeva Systems as the value. 
   • For CRM Operations requests, select the appropriate CRM Application. 
   • For Vault Operations requests, select the appropriate Request Type. 
     
     
7. Click the Submit button.
   

Result:

The ticket is routed to the appropriate team. 

Note: Navigate to the Tickets page to review the status of your requests and to interact with internal teams on tickets.

References:

• Veeva Global Support Policy
• How to Contact Veeva Support (for End-Users)?