Question:

When saving or submitting a Call in which the Call Date is in the previous year, the Last Activity Date is missing on the Territory Specific Field (TSF) record in CRM Online.

Answer:

This is working as designed.

When saving or submitting a Call in the current year, the existing TSF records for that Account-Territory of previous years get YTD Activity set to 0 and Last Activity Date empty.

Related Documentation:

N/A  

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