Why Veeva CRM allows sending Approved Email from a Medical Inquiry record without an active consent record?
This is the expected behavior. Consent check is bypassed if the Approved Email is created from a Medical Inquiry record. In the case of the Medical Inquiry, the Rep user is taking action on an explicit request from the HCP unlike general promotional emails.
CRM Help Documentation: Medical Inquiries Overview
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.