Question:

Why Veeva CRM allows sending Approved Email from a Medical Inquiry record without an active consent record?

Answer:

This is the expected behavior. Consent check is bypassed if the Approved Email is created from a Medical Inquiry record. In the case of the Medical Inquiry, the Rep user is taking action on an explicit request from the HCP unlike general promotional emails.

Related Documentation:

CRM Help Documentation: Medical Inquiries Overview

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