Overview:
Calls for Child Account are not counted in the Multichannel Cycle Plan (MCCP) in CRM Online.
Root Cause:
This is because the value of Location_name_vod__c on the Call object does not match the value of Location_vod__c on the MC Cycle Plan Target object. The lack of Field Level Security (FLS) on the Location_Id_vod__c and Location_Name_vod__c fields on the Call Object causes Location_name_vod__c field to be empty.
Solution:
Grant FLS to the Location_Id_vod__c and Location_Name_vod__c fields on the Call Object. Once this is done, the Calls for Child Account are counted correctly in MCCP.
Related Documentation:
N/A
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.