Question:

Why Canadian Postal Codes are not displayed in the Veeva Align Map View? For example, Geography records with postal code V5H 2Y8 are not displayed.

Answer:

This is the expected behavior.

The Canadian postal code system contains 2 part: Forward sortation area (V5H) and the Local delivery unit (2Y8).

The Geographies will be only displayed if the Forward sortation area is used alone and not the whole postal code. In case of the previous example, Geography records with postal code V5H will be displayed.

Related Documentation:

Align Help Documentation: Territory Mapping 

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