How to disable the Email Opt In button in offline CRM?
Email Opt In cannot be disabled on the page layout on the Account Type level.
To disable the Email Opt In button, follow the steps:
- Set the Approved Email Consent Mode to '1':
Navigate to Setup --> Develop --> Custom Settings --> Approved Email Settings (Manage) --> Approved Email Consent Mode = 1
- Be sure to activate the Approved_Email_Settings_vod__c VMobile Object Configuration (VMOC) record.
- Clear Veeva Cache and perform a full database refresh on the mobile device.
By setting the Approved Email Consent Mode to 1, the Consent Capture feature will kick in if configured.
CRM Help Documentation: Components of Classic Consent in Approved Email