Approved Email Preview in iRep is not showing HTML that is updated in CRM Online.
- Veeva HTML is what is synced over to CRM and stored in the Approved Document object. The image links are converted to fully qualified links with images being stored in the CDN.
- Veeva Preview is stored as an attachment. Veeva Preview has all the images referenced as Base 64. If the device is Offline, the images are rendered.
Templates must never be changed in CRM. Vault is the source of truth and is where all changes must be made. When sending email Online, the Veeva HTML rendition is used to preview or display the email. In Offline the Veeva Preview rendition is used for the reasons mentioned above. Even if changes are made to the HTML in Approved Document record, it does not change anything in the Veeva Preview rendition.
CRM Help Documentation: N/A
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