Question:

Why Province and City Information Not Visible in My Accounts View in CRM?

Answer:

It is due to the view selected My Preferred Addresses in Restrict the set of information being searched section on the View edit page. There is only one non-primary Address linked to the Health Care Organization (HCO) records in CRM.

Selecting My Preferred Addresses prevents Accounts with multiple Addresses from being displayed more than once.

The address that is used is the last Address used on a Call. If no Address is used, then the primary Address is used.

If no primary Address exists, then the user is not visible for the Address object field in the My Accounts view.

Related Documentation:

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