When a user creates a new Account, the Territory field (API name: Territories) is read-only if only one value is available:
However, this field can be edited on the Windows client and the user is able to select between the provided value and the option None:
What is the reason behind this discrepancy?
This is working as designed. The Territory field can be modified on Windows devices regardless of the number of options available.
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.