Skip to main content
hamburger menu Created with Sketch.
Veeva Support US Holiday: Jan 16th - Limited staff, please plan accordingly

Search the Knowledge Base

Why Fields Can be Modified if Set to Read Only in CRM?

  • Updated

Question:

When the user opens the New Account Wizard, certain Address fields appear as Editable fields, even though only Required fields should do so:

Address_Editabl.PNG 

 Which exact Address fields are shown on the New Account Wizard page?

Answer:

This is working as designed. If any of the following fields are on the Address Page Layout, they are displayed as Editable on the Wizards, despite being set to Read Only:

  • Name
  • Address_line_2_vod
  • City_vod
  • State_vod
  • Zip_vod
  • Country_vod

These fields ignore the Page Layout settings (Required or Read Only), since they are usually required for Call-related functionalities.

Related Documentation:

CRM Help Documentation: New Account Wizard 

Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.

Powered by Zendesk