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Why Fields Can be Modified if Set to Read Only in CRM?

  • Updated

Question:

When the user opens the New Account Wizard, certain Address fields appear as Editable fields, even though only Required fields should do so:

Address_Editabl.PNG 

 Which exact Address fields are shown on the New Account Wizard page?

Answer:

This is working as designed. If any of the following fields are on the Address Page Layout, they are displayed as Editable on the Wizards, despite being set to Read Only:

  • Name
  • Address_line_2_vod
  • City_vod
  • State_vod
  • Zip_vod
  • Country_vod

These fields ignore the Page Layout settings (Required or Read Only), since they are usually required for Call-related functionalities.

Related Documentation:

CRM Help Documentation: New Account Wizard 

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