The CLM Vault integration fails with an error: duplicate value found: Media_File_Name_vod__c duplicates value on record with id: xxx.
CRM is trying to import a record using a Media File Name from Vault that is already in the ORG. The integration cannot properly create the new record of the File Name due to an issue of a unique ID already being used.
This is a misconfiguration. The Media File Name field on the Key Message object must not be marked as unique.
Per the documentation, in order for the integration to update CLM records in CRM from Veeva Vault, remove the unique attribute for the following fields:
- Key_Message_vod__c - Media_File_Name_vod__c
- CLM_Presentation_vod__c - Presentation_Id_vod__c
CRM Help Documentation: Using the CLM Admin Console
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