A Territory Map shows only Roster locations and does not show Health Care Providers (HCPs) and Health Care Organizations (HCOs) on the map. This occurs even though some of them have the Latitude and Longitude values in the Address fields.
This behavior is by design. The Accounts need to have an Address with either a postal code or brick value that matches one of the Geography Territory records in the Territory. The Geography Territory also needs to have a map shape or the Accounts are filtered out.
Align Confluence Documentation: Ability to map Accounts by Shape
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