Does Veeva have a Service Level Agreement (SLA) for the expected duration of document rendering in Vault?
No. There is no SLA regarding renditions. The time to render a document varies by a file's complexity and several other factors. Because of this, there is no way to guarantee that every file generates a rendition within a particular timeframe. On average, 95% of documents render in 3 minutes or less, but this is measured across all Vaults and files types.