Skip to main content
hamburger menu Created with Sketch.
Veeva Support APAC National Day Oct 1 - 7th - Limited staff, please plan accordingly.

Search the Knowledge Base

Subject Field Values on Follow-Up Activities Are Not Available in CRM

  • Updated

Question:

Why are there values missing on the Subject picklist field when a user adds a follow-up activity during a call?

Answer:

Call Follow-up Templates are used to manage follow-up activities and are stored in the Call_Followup_Template_vod object.

Call Follow-ups are available for the user if there are records:

  • Where the Language_vod value matches the language defined on the user's detail record
  • Where the Language_vod is not populated

Additionally, the user needs access to the Call_Followup_Template_vod object and Field Level Security (FLS) to the Language_vod field.

Related Documentation:

CRM Help Documentation: Creating Follow-up Activities on the Call Report

Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.

Powered by Zendesk