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Subject Field Values on Follow-Up Activities Are Not Available in CRM

  • Updated

Question:

Why are there values missing on the Subject picklist field when a user adds a follow-up activity during a call?

Answer:

Call Follow-up Templates are used to manage follow-up activities and are stored in the Call_Followup_Template_vod object.

Call Follow-ups are available for the user if there are records:

  • Where the Language_vod value matches the language defined on the user's detail record
  • Where the Language_vod is not populated

Additionally, the user needs access to the Call_Followup_Template_vod object and Field Level Security (FLS) to the Language_vod field.

Related Documentation:

CRM Help Documentation: Creating Follow-up Activities on the Call Report

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