Call Followup Templates are not populating Assigned To or Date in CRM offline. The Call Followup Template has Assign to Creator enabled (checked) and is downloaded to the device. When a followup is created on the Call page, neither the Assignee nor the Date are populated.
The user can reselect the Call Followup Template from the drop-down, at which point the Assigned To and Date populate with values. These should populate automatically when the line is added, as occurs in CRM online.
No Call Followup Template has the Default Task enabled (checked).
Provide the user access to a Call Followup Template that has Default Task enabled (checked).
CRM Help Documentation: Creating Follow-up Activities on the Call Report
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