The user creates a Survey based on Account Types (Account_Types_vod). Even though some Account Types are inactive, they are included in the Survey.
Can inactive Account Record Types be removed from the Account_Types_vod picklist value in CRM Survey?
This is working as designed. Inactive Account Types display in the Survey_vod.Account_Types_vod field.
The customer should submit an Enhancement Request in the Product Support Community to suggest this change.
CRM Help Documentation: Surveys
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