Why is the CRM Territory Specific Field (TSF) Last Call Activity Null?
The Last Call Activity purposely Nulls out at the start of the year. This ensures the business requirement is accurate for the current year only if the TSF record is updated outside of placing a Call.
CRM Help Documentation: Territory Fields - Online
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.