Question:

Why are document hyperlinks not sending users directly to the Vault document?

Answer:

If the user has a non-SSO profile and is presented with the Vault login page after clicking the hyperlink then the user is not currently logged into the targeted Vault. For Domains with multiple Vaults, this information appears in the Dropdown menu on the upper right-hand corner of the screen.

Please Note: The user must be logged into the Vault in which the document exists prior to clicking its associated hyperlink.  This way the user is sent directly to that document instead of to the Vault login page. 

Documentation:

N/A  

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