ALLOWED_CALL_RECORD_TYPES limits Account Record Types to specific Call Record Types on the Call report. But, ALLOWED_CALL_RECORD_TYPES does not work in CRM iRep.
There are duplicated ALLOWED_CALL_RECORD_TYPES Veeva Messages and one is empty.
It is possible that the SOQL request to find ALLOWED_CALL_RECORD_TYPES record returns an empty record first. Although the UI of Online and iRep use the same approach, only the first row is used.
A difference is the Online UI that additionally excludes any empty Veeva_Message settings.
Deactivate or delete the empty ALLOWED_CALL_RECORD_TYPES Veeva Message.
CRM Help Documentation: Restricting Calls by Account Record Type
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