Question:
Why is a CLM Presentation not visible in the Media tab?
Answer:
When CLM Presentations do not display in the Media Tab but are downloaded to the device, this tends to indicate one of the following conditions:
- Key Message zip files are packaged incorrectly
- See - Content Packaging
- See - Content Packaging
- One of the Key Messages is marked as Is Shared Resource
- CLM Presentations should not contain Key Messages that are marked as Is Shared Resource. This checkbox is reserved for HTML asset Key Messages that are used across multiple CLM Presentations.
- Reference: Shared Resources Presentations
- CLM Presentation Slides do not exist for Key Messages
- CLM Presentation Slides exist for Key Messages that do not have zip files uploaded
- The CLM Presentation has Key Messages with a Product that the user does not have access to in My Setup
- The CLM Presentation or Key Messages have a Product that is a Competitor Product
- The Media tab only displays content for Company Products
- The Media tab only displays content for Company Products
- The product itself does not exist on the user's device
- This can be due to sharing or VMobile Object Configuration (VMOC)
- This can be due to sharing or VMobile Object Configuration (VMOC)
- A CLM Presentation with Detail Groups is not visible to a user
- Today's date must fall between the start_date_vod and end_date_vod fields listed on the CLM_Presentation_vod record
Related Documentation:
CRM Help Documentation:
KB Articles:
- CRM Error Unzipping Key Message in iRep
- CRM CLM Presentation with Detail Groups is Not Visible to a User
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