Question:

Why is a CLM Presentation not visible in the Media tab?

Answer:

When CLM Presentations do not display in the Media Tab but are downloaded to the device, this tends to indicate one of the following conditions:

• Key Message zip files are packaged incorrectly
  • See - Content Packaging
    
    
• One of the Key Messages is marked as Is Shared Resource
  • CLM Presentations should not contain Key Messages that are marked as Is Shared Resource. This checkbox is reserved for HTML asset Key Messages that are used across multiple CLM Presentations.
  • Reference: Shared Resources Presentations
    
    
• CLM Presentation Slides do not exist for Key Messages
  
  
• CLM Presentation Slides exist for Key Messages that do not have zip files uploaded
  
  
• The CLM Presentation has Key Messages with a Product that the user does not have access to in My Setup
  
  
• The CLM Presentation or Key Messages have a Product that is a Competitor Product
  • The Media tab only displays content for Company Products
    
    
• The product itself does not exist on the user's device
  • This can be due to sharing or VMobile Object Configuration (VMOC)
    
    
• A CLM Presentation with Detail Groups is not visible to a user
  
  
• Today's date must fall between the start_date_vod and end_date_vod fields listed on the CLM_Presentation_vod record

Related Documentation:

CRM Help Documentation:

• Managing Content

KB Article:

• CRM Error Unzipping Key Message for offline