When the user creates a record of an object in CRM for iPad, an error occurs: Record Type ID: this ID value isn't valid for the user: 012000000000000AAA
The user is assigned a Record Type for the object in a Permission Set and not assigned on the user's Profile.
This is a known limitation for iPad when using Permission Sets.
A Permission set allows users to grant access to Record Types but does not allow setting a default Record Type.
If a default Record Type is not set, iPad uses the Master Record Type. However, if a user has access to other Record Types, Salesforce does not allow users to use the Master Record Type.
The only available configuration option is for the user to set a default Record Type on the profile.
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.