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Error: Record Type ID this ID value isn't valid for the user: 012000000000000AAA - When Creating A Record in CRM for iPad

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Question:

When the user creates a record of an object in CRM for iPad, an error occurs:  Record Type ID: this ID value isn't valid for the user: 012000000000000AAA

The user is assigned a Record Type for the object in a Permission Set and not assigned on the user's Profile.

Answer:

This is a known limitation for iPad when using Permission Sets.

A Permission set allows users to grant access to Record Types but does not allow setting a default Record Type.

If a default Record Type is not set, iPad uses the Master Record Type. However, if a user has access to other Record Types, Salesforce does not allow users to use the Master Record Type.

The only available configuration option is for the user to set a default Record Type on the profile. 

Related Documentation:

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