Question:
Why is a user not receiving a Reset Password email in Vault PromoMats and Medical?
Answer:
Automatic emails containing a new password are sent from vault-emails@veeva.com
There are a number of steps to check in order to establish why a user is not receiving a password reset email:
- Confirm the email address on the profile of the user.
- Check if the user enters a username or email address on the reset password page.
NOTE: The user should type a User Name on the forgot your password page only. - Check the Junk or Spam folder for the email.
- The user should be sure that the automatic email address (vault-emails@veeva.com) is saved in the user's inbox.
- Check if the user has created any rules in their inbox that divert Veeva emails into a specific folder.
- The user should contact their internal IT department for assistance if these are checked and the email is not found.
Related Documentation:
Vault Help Documentation: Changing Your Profile, Password & Notifications