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Error: MALFORMED_ID: Survey Target: id value of incorrect type: surveyTargetId - When Submitting a Survey Through CRM Approved Email

  • Updated

Overview:

When submitting a Survey through Approved Email, the Survey Administration tab displays the following error and the Survey Target record is not created. An error is reported:  MALFORMED_ID: Survey Target: id value of incorrect type: surveyTargetId.

Root Cause:

Check that the integration user:

  • does not have access to the Approved_Email_vod record type on the Question Response object
  • does not have access to the appropriate Survey Target record types

or

  • There is a trigger or validation rule that is preventing the Survey Target from getting created

Solution:

  • Verify that the Survey integration user has access to the Approved_Email_vod record type on the Question Response object
  • Verify that the Survey integration user has access to all necessary record types on the Survey Target object
  • Verify that the Survey Target does not have a trigger or validation rule that is preventing the Survey Target record from getting created

Related Documentation:

CRM Help Documentation: Initial Configuration for Surveys

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