Overview:
When submitting a Survey through Approved Email, the Survey Administration tab displays the following error and the Survey Target record is not created. An error is reported: MALFORMED_ID: Survey Target: id value of incorrect type: surveyTargetId
Root Cause:
Check that the integration user:
- does not have access to the Approved_Email_vod record type on the Question Response object
- does not have access to the appropriate Survey Target record types
or
- There is a trigger or validation rule that is preventing the Survey Target from getting created.
Solution:
- Verify that the Survey integration user has access to the Approved_Email_vod record type on the Question Response object.
- Verify that the Survey integration user has access to the all necessary record types on the Survey Target object.
- Verify that the Survey Target does not have a trigger or validation rule that is preventing the Survey Target record from getting created.
Related Documentation:
CRM Help Documentation: Initial Configuration for Surveys
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.