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Why a Paper Consent ID is Not Saved on a Multichannel Consent (MCC) Record in Opt-Outs in CRM?

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Question:

The entered value of the Paper Consent ID (Signature_ID_vod__c field on the Multichannel Consent object) is not reflecting on the Multichannel Consent record in case of Opt-Outs. However, while in case of Opt-Ins, it is reflecting on the Multichannel Consent record.  Why is this?

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Answer:

This behavior is by design.

Related Documentation:

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