Skip to main content
hamburger menu Created with Sketch.
Veeva Support EU Holiday: Mar 15th - Limited staff, please plan accordingly

Search the Knowledge Base

Why a Paper Consent ID is Not Saved on a Multichannel Consent (MCC) Record in Opt-Outs in CRM?

  • Updated

Question:

The entered value of the Paper Consent ID (Signature_ID_vod__c field on the Multichannel Consent object) is not reflecting on the Multichannel Consent record in case of Opt-Outs. However, while in case of Opt-Ins, it is reflecting on the Multichannel Consent record.  Why is this?

mceclip0.png

Answer:

This behavior is by design.

Related Documentation:

N/A

Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.

Powered by Zendesk