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How to Recalculate a Completed CRM Multichannel Cycle Plan?

  • Updated

Question:

How to Recalculate a Completed Multichannel Cycle Plan (MCCP)?

Answer:

If the Cycle End Date is in the past within 30 days of Today:

  • Set the Cycle Status to In_Progress_vod
  • The integration sets the MCCPs Status to In_Progress_vod.

If Today() is 30 days after the Cycle End Date

  • Set both Cycle & MCCP Status to In_Progress_vod
  • The integration sets both Cycle & MCCP Status to Completed_vod.

Related Documentation:

CRM Help Documentation: Administrative Setup  

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