Overview:
A PDF source document has an unusual layout when downloading PDF with Annotations. The rendition appears fine.
Root Cause:
The source PDF has a different size in the crop box and media box.
A PDF may have two different view boxes: media box (show content before crop) and crop box (show content after crop). Both Vault and Adobe show crop box when viewing the document. An issue occurs when the PDF media box and crop box differ. Without pyPDF, the user sees the Media Box when using Download with Annotations which may significantly differ from what the user sees in the viewer.
Solution:
- The author needs to be sure the Media box and Crop box have the same size in the original source PDF.
- If the PDF source is not editable, open a ticket with Veeva Support to enable use the pyPDF setting for the rendition option.
Related Documentation:
N/A
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.